Shipping policy

This Shipping Policy applies to all physical products sold by Stan Canada, including transformers and industrial machines.
Digital manuals are delivered electronically and are not subject to physical shipping.

1. Product Categories

Transformers — shipped on pallets or skid platforms.
Industrial machines (typically 700–1500 kg) — shipped on pallets, skids, or wooden platforms.
Digital manuals — electronic delivery only.

All physical products are heavy. The customer is responsible for unloading.

2. Shipping Costs

Shipping costs are calculated automatically during checkout in Shopify after the customer enters their address.

Options:

Local Pickup (Edmonton, AB) — free of charge.
Commercial Shipping Across Canada — based on rates shown at checkout.

For residential addresses or heavy machines (700–1500 kg), the displayed rate may require adjustment. Stan Canada may offer:

– delivery to the nearest carrier terminal (Hold For Pickup),
– or a revised quote.

3. Delivery Areas

3.1 Standard Service Areas

Delivery is available to commercial and industrial zones across Canada.

3.2 Residential Delivery

Residential delivery is possible but may require:

– a revised shipping cost,
– delivery to a terminal for pickup,
– customer-provided unloading equipment.

3.3 Remote & Hard-to-Access Areas

Some regions require special logistics and may incur additional charges.
Examples (non-exhaustive):

– Northern Alberta
– Northern Saskatchewan
– Northern Manitoba
– Northern British Columbia
– Northern Ontario
– Northern Quebec (Nunavik, Côte-Nord, fly-in / boat-in communities)
– Remote lake-access regions in Ontario & Quebec
– Remote coastal areas outside major cities
– Rural island deliveries (off mainland)
– Remote regions of Yukon, Northwest Territories, Newfoundland & Labrador

If Shopify displays an incorrect rate for these areas, Stan Canada will:

Contact the customer.
Provide a revised shipping quote.
Allow the customer to:
– accept and pay the difference, or
– decline, in which case a full refund will be issued within one business day.

Stan Canada reserves the right to cancel orders that cannot be delivered due to logistical limitations.

4. Transfer of Responsibility (FOB Edmonton)

Once the shipment is loaded onto the carrier’s truck, responsibility transfers from Stan Canada to the carrier and the customer.

5. Unloading Requirements

The customer is responsible for unloading and must have appropriate equipment on site, such as:

– forklift,
– loading dock,
– crane,
– or other proper handling equipment.

Stan Canada is not responsible for any costs associated with third-party riggers, crane services, movers, or contractors hired by the customer — even in cases where the shipment arrives damaged.

6. Inspection at Delivery

Before unloading, the customer must:

– inspect the shipment,
– photograph all sides of the pallet/skid,
– photograph any damage,
– photograph the surrounding area,
– and photograph part of the truck/trailer to identify the carrier.

Failure to provide proper photo documentation may result in the carrier denying the damage claim.

These photos also help identify concealed damage discovered later.

7. Damage Policy

7.1 Minor Damage (Packaging Only)

Minor damage to packaging (torn wrap, scuffed pallet, dented corners, forklift marks) is not grounds for refusing delivery.

The customer must:

– accept the shipment,
– note “Received with visible damage” on the Proof of Delivery (POD),
– take photographs.

7.2 Substantial Damage to Equipment

The customer may refuse delivery only if the machine itself is clearly and substantially damaged and safe unloading is not possible.

Examples of substantial damage:

– structural impact,
– crushed components,
– evidence of a fall,
– broken skid platform,
– fluid leakage.

7.3 Unauthorized Refusal

If the customer refuses delivery without substantial damage, the customer is responsible for all associated costs, including:

– redelivery fees,
– storage fees,
– return freight charges,
– and additional handling.

8. Freight Damage Claims

All freight damage claims must be filed directly with the carrier, as the carrier assumes responsibility once the shipment leaves our facility.

Stan Canada will provide loading photos/video upon request but does not file claims on behalf of the customer.

Stan Canada does not compensate for any loss or damage occurring after the shipment is handed to the carrier.

9. Transit Insurance (Optional)

Additional full-value transit insurance is available upon request before shipping.

If not requested, shipments travel under standard carrier liability.

10. Shipping Timeframes

– Orders ship within 3 business days.
– All products are in stock.
– Typical transit times:
• 2–7 days for standard commercial zones,
• 10–14 days for remote/northern regions.

Delivery times are not guaranteed and depend on the carrier.

11. Failed Delivery Attempts

If delivery cannot be completed due to:

– no one present to receive,
– no unloading equipment,
– refusal without substantial damage,
– inaccessible address,

the customer is responsible for:

– redelivery charges,
– storage charges,
– return-to-depot charges.

12. Agreement

By completing checkout and selecting “I agree to the Shipping Policy,” the customer confirms:

– acceptance of all shipping terms,
– responsibility for unloading,
– responsibility for accurate receiving documentation,
– understanding of additional charges for remote areas or failed delivery,
– acceptance of the carrier’s liability rules for freight damage.

Thank you for the opportunity of presenting the above. We look forward to servicing your current and future machine tool requirements.