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Refund policy
This Return & Refund Policy applies to all products sold by Stan Canada, including used machinery, new machinery, transformers, spare parts, digital manuals, and custom orders.
Due to the nature, weight, and industrial purpose of our equipment (ranging from 200 kg to over 50 tons), most products are non-returnable and final sale.
Stan Canada primarily serves commercial and industrial customers.
1. Used Machinery (Pre-Owned Equipment)
All pre-owned machinery is sold FINAL SALE / AS IS / WHERE IS.
• No returns or refunds.
• No warranty unless explicitly stated in writing on the invoice or contract.
• All inspections must be completed before purchase.
• Purchase constitutes full acceptance of the machine’s condition.
• Hidden defects are not covered.
• Electrical components removed from used machines are final sale.
2. New Machinery
Stan Canada does not accept returns of new machinery once purchased, shipped, or delivered.
2.1 Warranty Coverage – New Machines
Unless otherwise specified in writing:
• Standard warranty: 1-year parts warranty.
• Labor is not included, unless stated in the invoice or contract.
• Travel, accommodation, mileage, and service expenses are not included.
• Warranty applies to parts only and does not cover downtime, lost production, or other consequential losses.
2.2 Warranty Start Date
Warranty begins on the invoice date, regardless of delivery or installation timing.
3. Warranty Parts — Shipping, Timing, and Returns
3.1 Factory → Stan Canada (Inbound Warranty Parts)
• Standard ground/ocean freight from the manufacturer to Stan Canada is included under warranty.
• If the customer requests rush/air/expedited inbound shipping, the customer pays the additional cost.
3.2 Stan Canada → Customer (Outbound Warranty Parts)
• All outbound shipping costs for warranty parts from Stan Canada to the customer are the customer’s responsibility, regardless of warranty status.
• The customer may choose any shipping method (ground, courier, air, express).
3.3 Return of Defective Parts
• The customer must return defective warranty parts to Stan Canada unless otherwise approved.
• Replacement parts may be held until the defective part is received.
3.4 Warranty Parts Lead Time
Stan Canada does not guarantee any specific lead time for warranty parts due to manufacturer control.
Warranty parts fall into the following categories:
A) Standard stock parts — shipped via ground.
B) Expedited shipping — available at customer expense.
C) Factory backorder — timelines depend solely on manufacturer lead time.
4. Transformers
Most transformers sold by Stan Canada are used.
• FINAL SALE
• AS IS / WHERE IS
• No warranty
• No returns
• No DOA replacement
Before sale, Stan Canada performs operational testing and provides video confirmation of functionality.
5. Spare Parts (New & Used)
5.1 New Spare Parts – Returnable Under Conditions
Customers may return new, unused, unopened parts within 14 days.
Conditions:
• Packaging must be intact and not opened.
• A 25% restocking fee applies.
• Payment processing fees (approximately 3%) are not refundable.
• Customer pays return shipping.
• Return approval is at Stan Canada’s sole discretion.
5.2 Electrical Parts
• Electrical components are non-returnable once opened.
• Used electrical components (removed from machines) are final sale.
5.3 Defective Warranty Parts
If a part is defective and manufacturer warranty applies:
• Stan Canada will replace the part at no cost for the part itself.
• Standard inbound freight to Stan Canada is included.
• Customer pays outbound freight from Stan Canada to customer.
• Customer pays for any rush or air freight if faster delivery is requested.
6. Digital Manuals
• Digital manuals are non-refundable once delivered or downloadable.
• Preview/sample pages may be provided upon request before purchase.
• Digital products cannot be returned under any circumstances.
7. Custom Orders & Special Builds
Custom orders, special configurations, special voltage machines, and any equipment built or ordered specifically for a customer are:
NON-CANCELLABLE
NON-RETURNABLE
NON-REFUNDABLE
Deposits for custom orders are final and cannot be refunded.
8. Deposits for In-Stock Machines
Deposits for in-stock machines are non-refundable, because the machine is removed from sale and reserved exclusively for the customer.
Stan Canada may, at its sole discretion, offer a refund or credit in exceptional circumstances.
This is not an obligation and is handled on a case-by-case basis.
9. Shipping Damage & Freight Issues
Shipping damage does not qualify for a return or refund.
• All freight damage claims must be filed directly with the carrier.
• Stan Canada assists with documentation (photos/video taken before shipment).
• Stan Canada does not accept returns due to carrier damage.
• Refer to the Shipping Policy for full freight rules.
10. Non-Returnable Categories
The following items are non-returnable / non-refundable:
• Used machinery
• Used transformers
• New machinery after shipment
• Custom orders
• Special builds / factory orders
• Oversized or heavy industrial equipment
• Installed or attempted-to-install parts
• Electrical components (opened or used)
• Digital manuals
• Clearance, sale, or discounted items
• Warranty parts (unless defective and approved for replacement)
• Items damaged due to customer installation or misuse
• Items modified after purchase
• Products requiring special rigging or custom freight arrangements
11. Refund Processing (When Applicable)
If Stan Canada approves a refund (rare):
• Refund issued within 3 business days.
• Payment processing fees (approx. 3%) are not refundable.
• A restocking fee up to 25% may apply.
• Shipping charges are non-refundable.
• Refunds are issued to the original payment method only.
12. Limitation of Liability
Stan Canada is not liable for:
• downtime or production delays,
• lost profit or lost contracts,
• freight carrier delays or damage,
• rigging, crane, or contractor costs,
• installation or setup expenses,
• consequential, incidental, or indirect damages,
• improper installation or misuse by the customer.
13. Agreement
By purchasing from Stan Canada, the customer acknowledges and agrees to all terms in this Return & Refund Policy.