Privacy policy

This Privacy Policy describes how Stan Canada Machine Tools & Services (“Stan Canada”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from stancanada.com or interact with us through email, phone, CRM systems, or other online platforms.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Information We Collect

We collect two main categories of information:

1.1 Device Information

When you visit our site, we automatically collect:

• IP address
• browser type
• time zone
• cookie data
• pages viewed
• referring websites or search terms
• interaction data (clicks, scrolls, time on page)

Collected using:

• cookies
• log files
• tags, pixels, and web beacons
• Shopify analytics and Google Analytics

1.2 Order Information

When you make or attempt to make a purchase, request a quote, or contact us, we collect:

• name
• company name (if applicable)
• billing and shipping address
• phone number
• email address
• payment details (Shopify processes securely)
• freight delivery information
• service request details
• CRM-related information (Insightly)

This includes purchases made:

• directly through the site
• by phone
• by email
• via invoices or offline transactions

1.3 Additional Business Information (B2B Customers)

For industrial orders, rigging services, or machinery sales we may collect:

• job-site details
• delivery instructions
• freight requirements
• equipment specifications
• tax exemption certificates (if applicable)

This information is treated as personal information if it identifies an individual.

2. How We Use Your Personal Information

We use your information to:

2.1 Process Orders & Provide Services

• process payments
• arrange freight shipping
• generate invoices, packing slips, and warranty records
• coordinate service calls, warranty parts, or technical support
• maintain customer history in our CRM (Insightly)

2.2 Communication

• respond to questions or quote requests
• send confirmations, updates, and invoices
• follow up on service jobs or warranty requests

2.3 Fraud Prevention & Risk Screening

We may use device and order information to detect:

• unusual purchasing activity
• fraudulent transactions
• unauthorized use of payment methods
• suspicious IP patterns

2.4 Improving the Website

We analyze browsing behavior to:

• improve website performance
• understand product interest
• enhance user experience
• measure marketing effectiveness

2.5 Marketing (Optional)

With your permission, we may send you:

• product updates
• promotions
• service reminders
• newsletter content

You can unsubscribe anytime.

3. Sharing Your Personal Information

We share your information with third parties only as necessary:

3.1 Shopify

Shopify powers our online store and processes certain data.
See Shopify’s privacy documentation:
https://www.shopify.com/legal/privacy

3.2 Google Analytics

Used to understand how visitors use the site:
https://www.google.com/policies/privacy/
Opt-out: https://tools.google.com/dlpage/gaoptout

3.3 CRM & Automation Tools

We may use systems like:

• Insightly CRM
• Make.com or Zapier
• Email service providers

These are used for communication, order management, fraud screening, and service coordination.

3.4 Freight & Logistics Partners

For industrial equipment shipping, we may share:

• name
• phone number
• delivery address
• job-site instructions

with freight carriers to complete your order.

3.5 Legal Requirements

We may share information if necessary:

• to comply with laws
• respond to subpoenas or lawful requests
• protect our rights

4. Behavioural Advertising & Cookies

We may use cookies and third-party tools to display relevant ads or measure marketing results.

You can opt out:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

General opt-out portal: http://optout.aboutads.info/

5. Do Not Track

We do not modify data collection when a Do Not Track signal is received.

6. Your Rights (Canada & International)

You may request:

• access to personal data we hold
• correction of inaccurate information
• deletion (unless legally required to retain)
• withdrawal from marketing lists

To exercise these rights, contact us at:
service@stancanada.com

If you are a European resident (rare for us), your data may be transferred to Canada and the United States for order fulfillment.

7. Data Retention

We retain order records, invoices, warranty data, service notes, and CRM history as long as required for business, tax, and legal purposes, unless you request deletion where permitted.

8. Minors

Our website is not intended for individuals under 18.

9. Currency Conversion & Cookies

By using our site, you consent to allowing third-party services to:

• detect your IP for currency conversion
• store the selected currency in a temporary session cookie

This cookie is removed when you close your browser.

10. Changes to This Policy

We may update this policy to reflect changes in operations, legal requirements, or technology.

11. Contact Us

Stan Canada
Attention: Privacy Compliance Officer
507 – 12 Avenue
Nisku, AB
T9E 7N8
Canada

Email: service@stancanada.com